NATIONAL CPG CUSTOMER  SUPPLY CHAIN GROUP :

MEMBERSHIP MEETINGS - Three regularly scheduled 2 day meetings held at locations suitable to the membership. These meetings provide an open forum for candid discussions and sharing of best practices, trends, problems, opportunities, technology that exist within the realm of customer service.   The group usually has presentation by a customer to learn about their initiatives and supply chain opportunities.  NGMC staff will be present at all meetings to insure a strict prescribed code of ethics and business practices are followed with respect to the Anti-Trust and other Federal Regulatory guidelines. Some of the area’s of interest for discussion:

• Benchmarking - emerging trends
• Technology - RFID
• Supply chain initiatives
• Organizational structures
• How customers scorecard their suppliers
• Invoice accuracy
• Traffic / shipment issues
• Career development within customer service
• Customer account discussion
• Vists to customers warehouses

SURVEYS & BENCHMARKING - The group through its members and the services of National Group Management will provide on request benchmarking surveys or other metric measurements among the group to provide meaningful data to depict measurement and trends.

SHARING OF INFORMATION BETWEEN MEETINGS - Members can utilize National Group Management to circulate articles, important customer updates and various other factual information which would be of timely interest to the membership.  The group also provides a great opportunity for Networking - a key in keeping up to date on industry issues and trends.

NGMC WEBSITE - Separate web pages for membership information, meeting registration and posting of selected information the group considers important to the membership.  Past presentations are kept for 2 years which can be a good reference from time to time.

To request more information about this group, please click here.

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